Website and Online Purchases: Terms and Conditions

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By using this site, consuming content on this site, or placing an order with NeuroKeep through this site you are accepting these Terms & Conditions. Please read these Terms & Conditions before using the site or placing an order.

 

In these Terms & Conditions
“We” and “us” means NeuroKeep and/or neurokeep.com.
“You” means the person consuming content or placing an order.

“The contract is agreed” – by completing and submitting your electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. A confirmation email from us confirms that the contract is formed.

By using the website to consume content or buy products online, you confirm that you are consenting to these terms and conditions and to our privacy policy.

 

Emails
Users who receive any email communications from NeuroKeep, either directly through an inquiry on the website, or through purchase of products from neurokeep.com or it’s accompanying online store may be removed from the email newsletter list at any time at the sole discretion of NeuroKeep. To see how your data is used consult our privacy policy.

 

Ordering
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that physical products or links to online products will not be sent  until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized. Certain steps must be followed for a contract to be formed, as described below.

 

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order.

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We do not have to accept your order, and for example, we will not accept your order if:

• We do not have the product(s) in stock

• Your payment is not authorized

• There is an error on our website regarding the price or other details of the products

• You have canceled your order

We reserve the right to refuse any order.

 

Pricing and payment

Shipping costs, if any, will be added to the total price of your purchase.

 

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

 

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

 

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with NeuroKeep through their website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with NeuroKeep will be raised with or adjudicated by the credit card company. Rather, you agree to contact NeuroKeep. directly to resolve the issue or obtain a refund pursuant to the refund terms of a particular product.

 

Where an offer mentions that an item is reduced in price (e.g., 20% off), the discount will be calculated at checkout before any other charges are applied.

 

Delivery information

For any products that require shipping, we will email you as soon as your order has been staged and will provide an online link that allows you to track your package.

 

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

 

These Terms & Conditions are governed by the law of Canada and the Province of Ontario and you and we agree to use the Ontario courts should any dispute arise.

 

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.

 

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Click here to return to our store. For our privacy policy, which covers how your data is used, click here.

 

 

Did you find a mistake or a bug? If there is a mistake on this site or if something isn’t working… or even if you’d just like to give us some feedback, feel free to email at support@neurokeep.com.